Shipping policy

 

Shipping Policy

Shipping Methods and Costs

  • Shipping Methods: We offer various shipping options, including standard or economy delivery. The available methods will be displayed at checkout based on your delivery address.

  • Shipping Costs: Shipping costs are calculated based on the shipping method chosen and the delivery location. You can view the estimated shipping cost during checkout before finalizing your purchase.

 

Processing Time

  • Order Processing: Orders are typically processed within 2-3 business days. Orders placed after Friday at 5PM PST or on weekends/holidays will be processed on the next business day.

  • Processing Time for Custom Items: Custom or made-to-order items may require additional processing time. Estimated processing times will be provided on the product page.

 

Delivery Timeframes

  • Economy Shipping: 5 to 8 business days
  • Standard Shipping: 3 to 4 business days

Please note that these timeframes are estimates and may vary depending on factors such as the destination, weather conditions, and carrier delays.

 

Shipping Restrictions

  • International Shipping: We offer international shipping to select countries. Shipping rates and delivery times for international orders will be calculated at checkout. Please note that customs fees or import duties may apply and are the responsibility of the recipient.

  • Restricted Areas: We may not ship to certain remote or restricted locations. If your address falls into one of these areas, we will notify you and provide alternative options if available.

 

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment on the carrier’s website.

 

Shipping Issues

  • Lost or Stolen Packages: If you believe your package has been lost or stolen, please contact us at dear.hearten.co@gmail.com for assistance.

  • Damaged Products: If your products arrives damaged, please contact us within 7 days of receipt with photos of the damage, and we will work to resolve the issue.

 

Returns and Exchanges

Please refer to our Returns and Exchanges Policy for information on how to return or exchange items.

 

Contact Us

If you have any questions about our shipping policy, please contact us at dear.hearten.co@gmail.com.